What would your team say to an angry customer?

Unflustered trains them to always say the right thing.

See how it works
LIVE SIMULATION
Week 9 · Amara T. · Front Desk
TENSION
72%
Frustrated
TURN
2/4
In progress
Hi Amara
Turn 2 of 4 03:41
TENSION
HIGH
😤
Kwesi Mensah
Business guest
"My room was not ready at 3pm. It is now 5pm. This is not acceptable."
🎙️
Tap to respond
EMPATHY
68%
Good
COMPOSURE
71%
Steady
84%
Team compliance
22
Sessions this week
+9pts
Avg improvement

How it works.

1
Unflustered plays the customer
Angry guest. Sceptical prospect and more.
2
Staff speaks.
They respond like it's a real life situation.
3
Their response is scored
Empathy, composure and resolution are sample metrics.
4
Coaching after every session
What they did well. What to say differently.
For managers

You always know
who needs help.

Weekly scores per person. Who is improving. Who needs a conversation.

87%
Team compliance
Up 6% from last week
24
Sessions this week
On track
2
Need attention
Behind target
74%
Avg composure
Up 4pts this month
Individual progress Week of 19 May
Name Sessions Score Status
Amara Tetteh
Receptionist
82%On track
Kwame Asante
Front Desk
79%On track
Fatima Diallo
Guest Relations
61%1 of 3 done
Emmanuel Osei
Concierge
--Not started
Where the team is strong and where to coach
Empathy
82%
Composure
74%
Professionalism
78%
Resolution
58%
Needs your attention
⚠️
Fatima Diallo
Only 1 session done · Resolution score 48%
Coach
🔴
Emmanuel Osei
Has not started this week
Follow up
Built for your industry

If your team talks to customers,
this is for you.

🏨
Hospitality
Receptionists, concierge, guest relations
Support
🏦
Banking
Branch staff, advisors, relationship managers
Both modes
🛍️
Retail
Sales associates, customer service staff
Support
🏥
Healthcare
Reception, patient care coordinators
Support
📞
Sales Teams
AEs, SDRs, account managers
Sales

Better conversations
start this week.

Customer support. Sales. Or both. Up and running within the hour.

For staff
Staff login →
Set up your team

Tell us about your team and we will get back to you within one business day.